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Don't get ripped off!
STAY AWAY FROM TED WIENS TIRE AND AUTO CENTERS!
Especially stay away from the shop on S. Rainbow Blvd, Las Vegas, NV 89146
They ripped me off with lousy service, charged me to try to fix their shoddy work,
I've taken my vehicles to Ted Wiens Tire and Auto Center at 1201 S. Rainbow Blvd, Las Vegas, NV 89146, for auto service, auto repair, tire repair, oil changes, tune ups, and other work for almost 14 years, but over the last 2 years or so, the level of service and quality of work have gone down while the prices and over charges seem to have gone up. We used to feel that they were honest and competent, but now we feel we are being jerked around and over charged. My wife especially feels that they talk down to her and take advantage of her because she is a woman.
In our most recent experience (Feb-July, 2008), we took the truck to Ted Wiens because it suddenly started running poorly (as if on 3 of 4 cylinders). They replaced the battery, air filter, spark plugs, did a tune up, replaced two fuel injectors, and other stuff, then called to say it was fixed and ready to pick up. After paying $1200, they announced that in fact, the truck was not fixed, and we should come back later. When we returned they had replaced the coil and some ignition parts, and wanted another $400.
The truck still ran badly (especially at idle), plus we smelled gas in the cab of the truck, so we took it back saying that they had not fixed the original problem, plus the fuel smell was new. They worked on it again, replacing the other two fuel injectors ("oh yeah, we found a broken gasket this time"), and charged us another $750.
The truck ran better, but not well, and the smell of raw fuel was not only evident when we were starting up the truck, but faintly all the time. Thus, the charges for the battery, air filter, spark plugs, and tune up were unnecessary over charges because they did not affect the root cause of the problem.
I had to take the truck to work out of state, and the fuel smell got so bad that I took it to another repair center. They found that one of the "new" fuel injectors had been installed improperly and gas was leaking out around it, a bolt on the fuel manifold was broken and gas was leaking from there too, plus a cover was missing from the throttle housing. They repaired the truck for another $630. The truck now runs almost like new and the smell of gas is gone. The out-of-state shop recommended other work, plus recommended that I get Ted Wiens to cover the cost of their work because it should have been unnecessary.
When I got home, I met the "store" manager at Ted Wiens about covering the costs. I thought that Ted Wiens should repay the $750 charge to fix their first effort, plus repay the $630 for the work done out-of-state. Their response was that they do good work and are not responsible for the extra charges.
Needless to say, I will never go back to Ted Wiens, and I recommend that everyone here in Las Vegas stay away too.
Several months after I put this page up, I was contacted by the new store manager. He wanted me to take down the page, but didn't specifically say "take it down," asking rather what the company could do to make me happy (and presumably take down the webpage). I said they should cover my extra charges. He asked me to fax him all of my paperwork, which I did. He looked into the case and agreed that the repairs were done incorrectly and that Ted Wiens would cover my extra costs. He had to clear it with his management, but he would get me covered. Of course, that was the last I ever heard from him or the company.
Note from a website visitor (September 2009):
I've gotten a surprising number of emails about this webpage, but this one stands out:
Hello Jim, I just saw your personal comment about Ted Wiens ... Amen brother! I had been going to that Ted Wiens on Rainbow (& Charleston) for 2 cars and about 20 years! The service was always excellent, honest, reliable and fair when Brenda was the manager. She retired about 3+ years ago and ever since then as 'her' people left and new people came in, the service, the demeanor, the honesty, the fairness has left. I no longer go there either. My last visit sealed that deal. The service manager was a joke. Long story short ... would you risk losing a 20-year loyal client over a $xx power steering flush service? (I don't remember the price, $50-100). I had my power steering system flushed there 6 months prior. And now it was filthy and in need again? C'mon must have been an honest mistake and the service did not happen, but was charged and paid. Just do it, right!? After much discussion, service manager reluctantly said they would provide the service at no charge. Only to later tell/show me that the power steering cap had a crack in it which probably caused the fluid to become dirty so quickly. Again, customer service bitter taste in my mouth. I have not gone back there since.
Note from another website visitor (July 2010):
I found your page and thought I would let you read about my experience with Ted Wiens on Oakey and LV Blvd.
So I finally go to get my Pedders Xa's installed and I chose to go with Ted Wiens Tire and Auto Center located on Oakey and Las Vegas Blvd, here in Las Vegas. By the way, this is a Pedders authorized dealer.
Anyway I take my car in on 07/08/2010 as approximately 8:30 am. I tell the guy I would like my car to sit just a little lower than it currently was and they agreed. Photos below of how it sat with my Lovells drop kit [no photo attached].
They tell me my car will be ready by C.O.B. that same day which was 6:00 pm, and I was fine with that. So go to pick up my car at C.O.B. and it's not ready and Ted Wiens tells me that it will be ready by noon tomorrow. The next day 07/09/2010 I contact Ted Wiens around 1:30 pm and asked what the status of my car was and they tell me its not ready yet. So I wait at home for a phone call all day which I never got. This day was one of the days I have school and I needed my car back. So I have a buddy of mine take me up there right before they close and ask where is my car and they tell me that it was ready an half hour ago. I ask them how come no one contacted me and no one had an answer.
So I go to look at my car and it's at least 2" to 2 1/2" inches higher all around. I ask why my car is higher than when I brought it in, and I'm told that it's the same, because they measured my height before and after. I proceed to tell them that it was not and I wanted it fixed. Ted Wiens employee tells me that they're closed during the weekend.
Monday morning 07/12/2010, I arrive at Ted Wiens at 7:45 am just after they open, and I explain to the manager I want my car they way it was when I dropped it off and he tells me that I would have to pay the full price to have it done, but he would hook me up and throw in the alignment for free. I explain to him that I asked for it to be lowered to a certain height and my requirements were not met and I should not pay to have it done since I've already paid over $500 dollars in the first place. I told him why would I pay you to install a adjustable coilover suspension to raise my car to almost factory height. If I wanted that I would of installed the stock suspension myself. I then told the Ted Wiens manager that I could understand if I had him slam it and I showed up complaining that it was to low and rubbing, then I would expect to pay to have it adjusted, but I was never asked where I wanted it, you took it upon yourselves to decide. So after disagreeing for 20 minutes or so, I take my old suspension and leave. I feel like if I pay someone for a service it should be done the way I want it done. So this is what my car now looks like and I have to pay another $260 to a local shop not on the Pedders dealers list to fix Ted Wiens screw up. These are photos taken of my car after they got a hold of it [no photo attached]. You can obviously see the difference in height.
Note from another website visitor (March 2011): The list of ripped-off people continues to grow...
From Marty: Another Ted Wiens horror story. I would appreciate it if you would post this on your webpage so others can read it and avoid being ripped off.
My wife and I first visited the Ted Wiens Auto and Tire Center on Rampart Ave near Flamingo a few days after we arrived in Las Vegas in Feb 2011. We had driven in from the east coast, and needed a front end alignment of our 2006 Scion X-B. The manager at Jiffy Lube had recommended them. Our first visit at Ted Wiens went smoothly.
We didn't have a problem with them until I purchased a 13 year old Mercury Sable with 79,000 miles on it to use as a second car. Since my initial experience with Ted Wiens had been positive, I decided to go back for a wheel alignment for the Mercury. I left the car with them and went for some lunch. About an hour later, the manager phoned me, and said he had my "estimate". I found that surprising since I already knew the price for a wheel alignment. What was this "estimate" that he was talking about? When I returned to the shop, I found out. He said he could not do an alignment for my car because both front wheel bearings and inner tie rod were bad. The price to fix it? $600. But, that wasn't all.
I had also asked him to fix my A/C which was blowing warm air (a real problem in Nevada). He told me it would cost $253 for him to recharge my A/C and to add dye to determine wear the leak was coming from. He said that, depending on the source of the problem, the final cost to repair the A/C could rise as high as $1500.
In addition, he also did a complete diagnostic of my car (which I never asked for) and presented me with a laundry list of mechanical problems which needed attention. The more serious ones were circled in red, while the less serious ones were circled in black. After recovering from my initial shock, I thanked him and decided to go for a second opinion. Something just didn't smell right about this. He charged me $19 for his services (which was surprising low), and I said good-bye.
I stopped at Tire Works a short distance away on Flamingo to see if they would reach the same conclusion about my front end. I didn't tell them about my prior experience with Ted Wiens. I just asked them for a wheel alignment. Well, lo and behold, they had no problem doing a wheel alignment on my Mercury. I asked if they had noticed any play in my front end. They said if there was play they wouldn't have been able to do the alignment. Bingo !! That confirmed my suspicions about Ted Wiens. In addition, Tire Works' price for recharging my A/C was only $169, almost $100 less than Ted Wiens. It was at that point I realized that Ted Wiens had tried to rip me off in every possible way that they could. Fortunately, I have been around the block a few times, so their attempt failed.
This was the most blatant attempt to pad an auto repair bill that I have ever experienced in my 40 years as a car owner. The manager at Ted Wiens tried to take advantage of the fact that I had come in with an older car which I had just purchased, and so I didn't really know the repair history of the vehicle. Under those circumstances, he figured he could sucker me into doing some unnecessary repairs.
I actually went for a third opinion after leaving Tire Works. I found a good mechanic over on Decatur Ave (Decatur Auto Electric), and brought him the car to fix the A/C problem. He said recharging the A/C would cost between $100-150, once again significantly below the $253 that Ted Wiens wanted to charge me. I also asked him to take a look at the front end, to make sure that the alignment that Tire Works gave me will hold. He confirmed that there was no problem with my front end. He said there was some "slight" play in the tie rod, but not enough to require replacement.
So, there you have it. Based on my experience, I would avoid Ted Wiens if you have an older car. You might be OK if you go in there with a newer car because it would be more difficult for them to pad the bill. But, in general, I would say avoid them. There are better choices, such as Tire Works on W. Flamingo near Durango, or Decatur Auto Electric on Decatur Ave near Sahara. Those would be my recommendations.
I've encountered all types of auto mechanics during my 40 years of owning cars. Fortunately, I've been able to find mostly good ones. The bad ones seemed to fall into one of two categories; either they were lousy mechanics and didn't know what they were doing, or they were good mechanics who were dishonest and padded the bills. I don't recall ever encountering an auto repair shop that could fit into both categories simultaneously. Ted Wiens may be the first one to accomplish that feat, based on some of the other comments that I have read around the web.
Keywords: ted wiens, ted wiens tire and auto centers, auto repair, auto service, las vegas, rip off, dishonest, over charge
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© 2013 Jim Boone; Last updated 110405